Support

Get help with the Strata Shopify theme.

Need help configuring Strata, understanding a feature, or investigating unexpected theme behavior? Send C14 Support the details below and we will help you identify the next step.

Support covers Strata settings, documented features, and reproducible problems caused by the theme. It does not include custom coding, design changes beyond Theme Editor, or problems caused by third-party apps and custom code. Read the Support policy for the complete scope and response times.

Before contacting support, confirm that Shopify, your browser, and installed applications are operating normally and review the troubleshooting checks.

What you’ll need

Prepare these details before opening the form so we can investigate without asking you to repeat the same information.

Store detailsYour store URL and the affected page URL, when the issue appears on a specific page.
Theme detailsThe theme name and installed version, if known. In Shopify admin, open Online Store → Themes and check the version on the Strata theme card.
What happenedA clear description of what you expected and what happened instead.
Steps to reproduceFor a problem, the shortest sequence of actions that shows it. Leave this blank for a general question.
Device and browserWhether you used desktop or mobile, plus the device and browser when relevant.
Visual evidenceA screenshot, PDF, or shareable screen-recording link when the difference is visual.

Caution

Never send passwords, customer data, private API credentials, or payment information through the form or by email. Remove customer and order details from screenshots before attaching them.

Contact Strata support

Tell us your question or what happened. We aim to reply within two business days.

NameEmail addressStore URLAffected page URL (optional)ThemeTheme version (optional)In Shopify admin, open Online Store → Themes and find the version on your Strata theme card. Leave this blank if you’re unsure.

Device and browser (optional)Question or problem descriptionAsk your question, or explain what you expected and what happened instead.Steps to reproduce (optional)For a problem, list the shortest sequence that shows it. You can leave this blank for a general question.

Screenshot or PDF (optional)

Spam protection

A security check runs when you send your request.

Do not send passwords, customer records, payment information, or private API credentials. Remove customer and order details from screenshots.

Form not working? Email help@c14.design.

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